My husband bought me this as a gift, once received I tried use it. The parts were put on backwards and when explain g this to the people through e-mail they did not comprehend my problem. My husband sent pictures several times of the port parts that were on backwards and all they could say was it should work, it couldn't work cause the plug port was on the wrong side for locking it in. I called the number and let severral messages and when my husband wrote a comment they then contacted us, they do not check their voice mails often he said. Once working with him through e-mail he couldn't comprehend that the main ports on the main unit were put on backwards, we sent several pics. After hours of trying to explain this my husband sent it back to them. I am so disappointed wit the company as i was looking forward to using this and having a cleaner home for my mom who has COPD and this vacuum would have help her out with less dust and hair in the air. My issue was never solved.